ROLES & RESPONSIBILITIES
Process management, governance (admin/docs), accountability. This is the most important attribute of an account person and includes the ability to trust that no balls are dropped, deadlines are met and the quality of output is of a high standard. The ability to plan and mitigate potential issues before they occur. Greater visibility and input into overall account planning and not limited to project deliverables.
Building and maintaining healthy relationships with colleagues and clients, being personable, adaptable, polite but firm, being able to challenge without offending and showing respect for everyone you work with.
Clear, considered written and verbal comms with clients, colleagues and suppliers. Phone or face-to-face approach first, email second. Ability to articulate thinking and pass on instructions and feedback accordingly. Presentation skills, ability to influence others and sell ideas and proposals.
Understanding of finance terminology. Financial management, adherence to process and controls, job costing, supplier POs, profitability and time management and reporting. Identifying improvements and opportunities for growth.
Understanding of requirements, highly polished and robust brief writing, ability to critique and feedback on work. Pro-active understanding of clients’ business and competitive market place, carrying out desk research. Facilitation of brainstorms/meetings.
Being the key point of contact for the client, managing client expectations rather than agreeing to unrealistic requests. Managing up and down – the ability to work with different levels, personality types and ways of working. Consistent, but adaptable. Effective line management, leading by example and mentoring direct reports.
To own, and be accountable for, the seamless project delivery for our clients. To instil complete confidence in our ability to be a crucial partner, not just a supplier, and set servicing benchmarks for your junior peers to aspire to.
A reliable brand guardian, a creative thinker, an energetic linchpin